Damaged, defective, or incorrect items
Contact us within 14 days of delivery with your order number and clear photos. Verified damage, defects, misprints, or incorrect items are eligible for replacement or refund.
Fit or preference returns
Contact us within 14 days of delivery before sending anything back. Eligible apparel and headwear must be unworn, unwashed, free of fragrance, and in original condition. Return authorization is required. Original delivery charges are non-refundable, and return postage is normally the customer’s responsibility unless we made an error.
Final-sale items
Gift cards, worn or washed items, personalized items, and stickers are final sale except where damaged, defective, or incorrect.
Refund timing
Approved refunds are issued to the original payment method. Bank processing time varies after the refund is submitted.
Start a request
Use the Order Support page or Contact page and include the order number, the item involved, and the resolution you are requesting.